A/B Testing Idea #90 - Combine functions which are similar
People respond best to clear, direct and easy-to-understand information and are easily distracted or put off by extraneous information or demands on their attention.
To avoid this, make sure you streamline any information displayed, avoiding duplication of similar Call-to-Actions. For example, in the drawing above "contact us" and "call us now" are such similar Call-to-Actions that will most likely direct people towards the same contact page and so it is unnecessary to display both as it just takes up space and causes confusion.
- Split-attention Effect (Tarmizi & Sweller, 1988)
- Processing Efficacy (Jacoby & Dallas, 1981)
The Split-attention Effect is the way in which human cognitive processing isn’t as receptive to information that is presented separately as when it is combined into one easily digestible format.
We tend to prefer things that are simple for us to understand or use.
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